Refund and Return Policy – Zod SAL
At Zod SAL, we care about your satisfaction and safety. This refund and return policy explains how we manage product returns and refund requests. Please read it carefully to understand your rights and how the process works.
Return Conditions
We accept returns for most items as long as:
- The product is unused
- It is still in its original packaging
- The return request is made within 10 days of purchase
This ensures we can process returns quickly and fairly.
How to Start a Return
To return a product, contact our Customer Service team. Please include your order number, the product name, and a short explanation for the return. Our team will walk you through the next steps and respond as soon as possible.
Review and Approval Process
Once we receive your request, our team will inspect the product. If it meets our return conditions, we will approve the return. You’ll receive clear instructions on how to proceed. If the product does not qualify, we will explain why.
Shipping and Fees
If your return is approved, you will need to ship the product back. Please note that customers are responsible for shipping costs. In some cases, we may apply a restocking fee, which will be clearly communicated beforehand.
Items That Cannot Be Returned
Some items are non-returnable, such as customized products or software. This helps ensure the quality and security of specialized items.
Refunds and Exchanges
At this time, we do not offer direct refunds or exchanges. However, you can return the product (if it qualifies) and place a new order for the item you want instead.
Policy Updates
We may update this refund and return policy at any time without prior notice. Please check this page regularly to stay informed of any changes.
If you have questions about this policy or need help with a return, don’t hesitate to reach out. We’re here to support you every step of the way.
